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CS Center
16150
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Tel : 02-515-5122
E-mail : artcell@cosenhd.com
Open : AM 10:00     Close : PM 06:00
Lunch : PM 12:30 ~ PM 01:30     Sat, Sun, Holiday Closed

JOIN MEMBER

Click on the [My Account] link and complete the form in order to create your account.
Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits.
Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order
since you can save your information securely on our site.

 

 

ORDER

Order is processed as below:

Step 1 : Search for products.
Step 2 : Add products to your shopping cart.
Step 3 : Log in with a member ID or non-member order.
Step 4 : Fill in the order form.
Step 5 : Proceed with payment.
Step 6 : Complete the order and you will see the order number.

 

 

PAYMENT

We accept the following forms of payment : CASH / Account Transfer
Bank Info : IBK (Industrial Bank of Korea) 028 069894 01 015 (Account Holder : Cosen Holdings)

 

 

SHIPPING

Way of shipping : Parcel Service
Shipping area : All Country
Shipping cost : Overseas Shipping : Shipment fee will be charged differently depending on the ordered items’ weight.
Delivery period : Business days within seven days
Shipping information : Please take into consideration that some products may take additional time for delivery and processing.
Important : Your order is shipped once your payment has been cleared.
You cannot change the shipping location after the shipment has started.

Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
Please be advised that these charges are levied by the destination country and we do not have control over them.
In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.

 

 

PRODUCT CHANGE & REFUND

You cannot exchange or refund after you purchase the product.
For questions about the product & purchase, please ask the Q&A bulletin board & e-mail.